Incident, Request, SLA | Ticketing Tools for IT & DevOps ft. Praveen Reddy Byri

In this podcast, we dive deep into Ticketing Tools — the backbone of IT and DevOps operations.
If you're planning to add any kind of experience to your profile (like JIRA, ServiceNow, Freshservice, or Zendesk) to your profile, this discussion is a must-watch!

💡 What You’ll Learn:

What are ticketing tools and why every IT/DevOps professional should know them
Key terms: Incident, Request, Change, Problem, and SLA
How ticketing tools fit into real-world IT service management (ITSM)
How understanding these concepts can boost your resume and make interviews easier

👤 Guest: Praveen Reddy — Experienced ITSM professional sharing practical insights from real projects