How to Give Feedback to Someone Who Takes It Personally

Ever given someone feedback and watched them instantly shut down, get defensive, or completely miss the point? You’re not alone and it doesn’t have to be that way.

In this video, I walk you through exactly how to give feedback that lands, even with people who take it personally. I’ll show you how to understand what’s really going on underneath defensiveness, how to create a feedback culture before there’s even an issue, and my 4Ps framework for delivering tough messages without sugarcoating or drama and without burning trust.

I’ve taught this method to thousands of leaders globally, and I’m giving it to you here because I know how tough feedback conversations can be.

💬 Want the full download of the 4Ps framework? Grab it free here:
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📌 Timestamps:
00:00 - How to have that difficult conversation
01:01 - Understand what's really going on
02:11 - Prime them before the moment
03:23 - Use the 4P's Framework
05:06 - Reinforce belief

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❓ Who am I?
Hey 👋 Between the ages of 21-26, my career journey saw me go from from Assistant Manager in Harrods, playing a key role in scaling a company to £2m+ revenue, exiting for 8 figures, and then moving into an Ops Director role at a FTSE100 Corporate managing 5 different teams.
I have now left the corporate world to teach new managers across the globe the unique frameworks and systems I used to have all these huge career and business successes in my 20s.
I am a public speaker, online educator and sought after trainer in leadership and people excellence.
My vision: A peaceful world where every person finds joy in the work they do
My mission: Educate leaders across the globe in how to build fulfilling, empowering and purpose driven organisations