Heart to Heart | Episode 1: Jeffrey Flaks, CEO of Hartford HealthCare
Автор: Sacred Heart University
Загружено: 2025-09-24
Просмотров: 238
On the podcast Heart to Heart, presented by the Jack Welch College of Business and Technology at Sacred Heart University, host Chuck Firlotte interviews Jeff Flaks, CEO of Hartford Healthcare. Flaks shares his journey in healthcare, from a delivery boy for a local pharmacy to leading a massive healthcare system. He discusses the evolution of Hartford Healthcare, from two hospitals to 540 locations, emphasizing their focus on community-based care and accessibility. Flaks also highlights innovative initiatives like their 24/7 virtual care kiosk at Bradley Airport and their Hartford Healthcare 24/7 app. The conversation delves into the challenges and rewards of leading a healthcare organization, the importance of culture, and the diversity of roles within the system. Flaks emphasizes the significance of supporting healthcare professionals and addresses the issue of burnout. He concludes by sharing his leadership philosophy, the importance of continuous improvement ("the best at getting better"), and advice for young professionals entering the workforce. SPONSORED BY: Aquarion Water Company, Bridgeport CT and Ganim Financial Management, Shelton CT
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