ChatGPT for Professionals | Build Smarter Workflows with AI

In this episode, Courtney Lawton, Senior Consultant for AI Strategy & Enablement at GAI Insights, walks you through a practical, no-fluff introduction to ChatGPT for professionals, from mastering effective prompts to exploring the platform’s newest tools. Courtney demystifies how ChatGPT really works — explaining how to use reasoning patterns to refine AI responses, how to apply the RTO (Role, Task, Output) method for structured prompting, and how to navigate thinking modes like Auto, Instant, and Pro for smarter results. You’ll also discover how to get hands-on with ChatGPT’s advanced features — Projects, Custom GPTs, and Agents — to organise, personalise, and automate your workflows with ease. Whether you’re new to AI or ready to level up your productivity, this session gives you the confidence and clarity to work with AI, not against it.

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