How to serve food and interact with guests | Restaurant server training

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How to serve food and interact with guests | Restaurant server training

How to serve food and interact with guests.
#forserversbyservers

This is how to serve food and interact with guests. But first, a quick review of how to carry plates.

Thumb and pinky hooked over top. Fingers spread underneath with palm carrying the weight. If you pinch the edge of the plate, your wrist is supporting all the weight. It'll get heavy quick.
Second plate sits on thumb, pinky and forearm. 3 points of contact.
Now I keep track of which plate is going to which seat. You should never be auctioning food off at a table. It doesn't look good, but more importantly, it takes too much time. People don't even remember what they ordered half the time.

When I approach the table and they're not paying attention, I'll say, "Alright guys, I got your food here." Don't be afraid to get their attention by announcing your presence and intentions. Remember you're literally bringing them food. So you don't need to be shy and apologetic about it.
Part of why I ordered the plates the way I did is because I want to "hug" the guest with the plate. i.e. OPEN ARM SERVICE. This ensures I keep my elbow and forearms out of people's faces.
Now I actually should have sold seat 2 first -- that way I never need to reach over seat 1. Forgive me.

Find a follow if you can so all the food comes out at the same time. That's important. People shouldn't feel like they need to wait with food in front of them because their buddy hasn't gotten his yet. ALSO you really never know what could go wrong on your way back to get the 4th plate. You could slip, someone throws up on the floor, there's some inevitable crisis that demands your immediate attention....

One you drop the plates. CHILL. Let them scan their plates. Then once they see that they like what they see, they'll look back up and make some gesture of approval. OR let you know what they need. Seriously, it's like like 9/10 times. Don't feel weird waiting there. Just chill.
If they do need something, that's a guest request. That take precedence over everything else you got going on. So tend to that asap.
Once they're situated... "Alright y'all, enjoy."
Pivot out.

In-depth training for servers by servers: https://www.realservertraining.com

#restaurant #food #servicetraining ''Restaurant'' ''food'' #Service Training

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