What Is a “Record” in Data Migration?

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A “Record” is a general term for entities that can be migrated. Records can be of two types:

Help Desk Records - Agents, Groups, Contacts, Companies, and Tickets.
Knowledge Base Records - Articles, Categories, and Folders.

In addition, if your source and target platforms are service desk, you can also migrate service desk records as changes and problems.

The video includes the following:
00:00 - Introduction
00:05 - Types of records
00:37 - Exceptions

Read on the original article: https://help-desk-migration.com/help/...

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🎯 WHAT OUR SERVICE DOES?

Help Desk Migration is an automated migration service that transfers data between numerous help desk software including Zendesk, Freshdesk, Freshservice, Jira Service Management, ServiceNow, Salesforce, Hubspot, and more. Also, you can import data to a help desk platform from any source: email provider, CSV, or database.

Whether you run a large enterprise or have a small business, the service enhances both small help desk migrations and complex multi-workload projects. Help Desk Migration imports tickets, contacts, organizations, tags, and attachments without downtime, coding, and hustle.

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