How MTA Station Agents Are Enhancing Customer Experience
Автор: mtainfo
Загружено: 2023-04-26
Просмотров: 7765
MTA Station Agents Rashelle McFadden and Matthew Patrick share their experiences under the new initiative to enhance customer service. Along with the addition of new Customer Service Centers, MTA Station Agents are coming out of the booths to assist with:
Wayfinding throughout the transit system
Assistance for customers with disabilities and seniors
Assistance at fare machines
Enhanced customer service during service disruptions and major planned changes
OMNY guidance and information, including conversion and use
-Timely reporting of any issues related to customer amenities, including elevators, escalators, digital signage, Help Points, and turnstiles
-Maintenance of a safe and clean customer environment
Reporting of quality-of-life issues
For more info on Customer Service Centers: https://new.mta.info/contact-us/custo...
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