How One Small Care Group Got AI Right (Without a Tech Team) | EP. 12 w/ Kevin Humphrys

What does it actually take to make AI work in a care setting?

In this episode of AI in Social Care, I sit down with Kevin Humphrys, CEO of Oakland Care Group – a two-home provider that’s quietly doing some of the most thoughtful, practical AI implementation I’ve seen.

No outsourced transformation project. No shiny tools for the sake of it. Just a leadership team willing to start with principles, and adjust the plan as they go.

Here’s what stood out:
– They didn’t wait to have it all figured out. They started with 5 rules.
– Staff now build their own AI agents – including senior care staff. Not because they were “techy”, but because they saw the value.
– Care planning went from 4 hours to 20 minutes – with better oversight, not less.
– They spotted bias the hard way – and built systems to catch it next time.
– Most importantly: they’re not using AI to cut corners. They’re using it to give staff time back.

If you're in a care leadership role and feel like you're already behind on AI, you're not. But the gap will grow quickly in 2026 – and this episode shows what it looks like to start where you are, with what you’ve got.

Resources:
Kevin's Gen AI Governance template: https://drive.google.com/file/d/1Yx6C...
📄 Free starter resources at frankcaremarketing.com

#AIinCare #CareSector #SocialCareLeadership #CarePlanning #SocialCareTech