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Data Driven Automation for CS
Автор: GUIDEcx
Загружено: 2024-08-13
Просмотров: 54
Описание:
Deepak Paripati, Head of Customer Success at Nektar.ai, teaches you how to take your onboarding and customer success teams from basic playbook automation to the next level of data-driven automation.
Key Discussion Points:
⏺ How can you assess your current state to find areas for data-driven process automation improvement
⏺ What tools and tech are available to facilitate a higher level of CSM automation
⏺ What is the impact of investing in more process automation
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