237: Transparency + Tech + Teamwork = The DHL Innovation Formula

What does it really take to innovate at a global scale when speed, precision, and trust all have to coexist?

In this episode of the Innovation Storytellers Show, I sit down with Dr. Paul Schlinkert, Senior Global Innovation Lead at DHL Supply Chain, to unpack how one of the world’s most complex logistics organizations turns bold ideas into operational reality. From robotics and AI to transparency and culture, this conversation goes beyond technology to reveal the human systems that enable large-scale innovation.

Paul shares his unconventional journey from biochemistry and nanotechnology to global supply chain leadership, and how a scientific mindset shapes his approach to logistics, problem-solving, and continuous improvement. The discussion explores how DHL has quietly transformed warehouse operations through robotics, automation, and digital tools, while keeping people firmly at the center of the equation.

The conversation also dives into the often-overlooked side of innovation. Change management, storytelling, and trust. Paul explains why transparency matters, how naming robots can increase adoption, and why open conversations about failure are just as meaningful as celebrating success. Together, Paul and I explore how innovation leaders can cut through hype, build credibility, and create environments where new ideas actually stick.

Looking ahead, Paul offers a grounded perspective on what comes next for AI, robotics, sustainability, and supply chains, including where expectations may need to be reset and where long-term value will emerge. The episode closes with a thoughtful reflection on the innovations that shaped humanity, the teams that inspire enduring creativity, and what the world may need next to move forward responsibly.

So if innovation really is a team sport, how transparent, human, and honest are we willing to be to bring others along for the journey, and what kind of future are we inviting people to believe in?