The Modern Customer Journey with AI: Every Step Explained

👉The customer journey has changed—and AI is driving every step.
From the first click to long-term loyalty, artificial intelligence is transforming how businesses connect with customers.

In this video, we break down what the modern AI-powered customer journey looks like:
How AI drives awareness with hyper-targeted content
Why customers expect chatbots and voice agents at consideration and purchase stages
-How AI keeps relationships alive post-purchase with predictive support and loyalty programs

Today’s customers expect speed, personalization, and seamless experiences. With AI, businesses can deliver exactly that—and more.

👉 Read more in our latest article: https://potential.com/articles/what-a...

👉 Explore how Potential’s AI Chatbots and Voice Agents can power your customer journey: https://potential.com/

#CustomerExperience #CustomerJourney #AIAgents