Quality Unleashed: Raising the Bar - Inside An SPD Success Story

Welcome back to the First Case SPD Quality Improvement Expert Series™ featuring Marcy Konja, Vice President, Sterile Processing Solutions, and Gregg Agoston, Vice President, from SpecialtyCare.

In this final episode of the 12-part series, Marcy, Gregg, and Hank bring the entire conversation home by sharing a real-world success story from a large Level I trauma hospital. After identifying serious challenges in staffing, competencies, workflow, and instrumentation quality, the SpecialtyCare team conducted a full assessment and implemented a data-driven improvement plan. From expanding staffing and leadership coverage across all shifts to optimizing equipment, training, and processes, the team worked alongside the facility to drive meaningful and sustainable change. Using detailed error tracking, competency development, and a root-cause approach to problem-solving, the hospital achieved dramatic reductions in SPD-related case errors, proving that quality improvement is possible when data and collaboration lead the way.

🎧 Listen now to learn how data-driven decision-making, targeted staffing strategies, and consistent process improvement can transform sterile processing quality and build long-term success.


❓Have a question or comment for our experts? Connect with Marcy at [email protected] and Gregg at [email protected].

#FirstCase #VideoExpertSeries #OperatingRoom #SterileProcessing #SPDQualityImprovementExperts #ExpertSeries