Week 3- 5 x 5 training series Customer Follow-up

WEEK 3 5 x 5 Training Series!!

5 Customer Follow-Ups
Fortune is in the follow-up… but so is connection.
🎯 Training Goal:
Turn “follow-up” from a scary word into a friendly, simple routine that grows retention + loyalty.
💡 10–15 follow-up ideas for your team:
1. Use the 2 days / 2 weeks / 2 months system (teach this intentionally!).
2. Check in on samples — “Did you get a chance to try it?”
3. Ask for feedback — people love sharing opinions.
4. Share a complementary product that pairs well.
5. Send a voice memo — quick, warm, personal.
6. Send a “thinking of you” message, not tied to a sale.
7. Let them know when an item they like is on special.
8. Offer to set up auto-reminders for reorders.
9. Share your favorite way to use the product they purchased.
10. Send seasonal reminders (“Winter dryness kicking in? How’s your skin doing?”).
11. Create a VIP check-in day once a month.
12. Celebrate reorder milestones (“Thanks for being a loyal customer!”).
13. Send a random happy mail card.
14. Share new product launches that align with their preferences.
15. Ask for a referral — “Know anyone who’d love this too?”
📘 Tie-in with Daily Focus:
These follow-ups feed your Purchase Funnel and convert customers into 75 Loyal Customers.
✔ Action Step for Jan. 19:
Follow-up with 5 people today — samples, orders, VIPs, or past hostesses.