Ep. 28 From Chaos to Control: How Top Amazon Sellers Manage Support Issues

In this episode of The eCom Growth Show, Danan interviews John Cavendish, founder of Seller Candy, discussing the challenges and risks Amazon sellers face, particularly regarding account health and compliance. John shares insights from his extensive experience in the Amazon space, emphasizing the importance of focusing on the less glamorous aspects of selling on Amazon, such as account management and customer feedback. The conversation also touches on operational issues that hinder growth, the necessity of having a clear focus, and the importance of marketing during uncertain times. John provides valuable resources for sellers looking to navigate the complexities of Amazon selling effectively.

Chapters
00:00 Intro
03:00 Understanding Amazon Seller Risks
06:04 Challenges with Seller Central
08:58 Operational Issues in E-commerce Growth
12:00 Navigating Negative Reviews and Compliance
14:51 The Importance of Financial Management in E-commerce
17:57 The Impact of AMZ Alerts Deprecation
19:04 Transitioning Customers to Ecom Triage
20:14 The Risks of DIY Support Solutions
22:59 The Importance of Professional Help in Account Management
26:48 Balancing Entrepreneurship and Parenthood
29:37 Keys to Successful Scaling on Amazon
33:24 Marketing Strategies in Uncertain Times

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