Aisera and Freshservice: Transform end-to-end ITSM processes with AI agents

Discover how to revolutionize your IT Service Management (ITSM) processes with Aisera’s AI Agent platform and Freshservice. This live demo shows you how to transform your operations with autonomous actions that span the entire IT ecosystem.

Watch as we demonstrate how Aisera’s AI agents autonomously manage incidents, proactively prevent issues, and automate service requests. See the platform's full capabilities, from AI-powered CMDB discovery and observability to handling the complete employee journey, including onboarding and offboarding.

In this video, you will see:
0:30 - A complete view of an IT Admin's experience with AI-powered CMDB and AIOps for proactive incident management
1:21 - How to instantly deploy Aisera's AI agents directly within Freshservice
1:36 - An employee interacting with a conversational IT Agent in Slack for ticket submission and issue resolution
4:01 - Raising a service request using Slack
4:28 - An Employee Journey Manager that automates the entire onboarding and offboarding process

Aisera for Freshservice Key Benefits:
✔️ Proactive Resolutions: Our AI agents use CMDB discovery and AIOps to identify and resolve issues before they impact users.
✔️ Conversational Experience: Employees can interact with AI agents on platforms like Slack, boosting the Digital Employee Experience.
✔️ End-to-End Task Execution: Auto-resolve common IT requests and manage the entire employee lifecycle with ease.
✔️ Agentic AI: Our domain-specific AI agents provide root cause analysis and contextual support.

Book a demo and learn more:
📌 Book a demo: https://aisera.com/demo/
📌Aisera Freshservice integrations: https://aisera.com/integrations/fresh...
📖 Learn more about next-gen ITSM: https://aisera.com/products/next-gen-...


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