What Is Interactive Voice Response (IVR)?

Have you ever called a business and navigated their phone menu by speaking with an automated assistant? If so, then you’ve experienced Interactive Voice Response, also known as IVR.

An Interactive Voice Response System is similar to an auto-attendant, however, instead of pressing numbers on your dial pad, you simply speak to the automated assistant. From there, you’ll be routed to the right department so a human rep can answer your questions.

Advanced IVR systems use artificial intelligence (AI) to understand a customer’s issue before connecting them with a customer service rep. This way, reps have even more context before the call is transferred.

Because of how intuitive IVR is, it has emerged as a solution for businesses with limited customer support bandwidth.

In this video, Tom from Nextiva will briefly discuss how IVR works and why more businesses are considering this technology for their contact centers.

Read our full guide on IVR and whether or not this technology is right for your business:
→ https://www.nextiva.com/blog/interact...

See why conversational AI is the next generation of IVR:
→ https://www.nextiva.com/features/voip...

Our business phone plans are cost-effective and grow with you:
https://www.nextiva.com/nextiva-prici...

Subscribe to Nextiva for more videos like this one:
https://www.youtube.com/user/nextiva?...

Make the shift to connected communication.
Get started at https://www.nextiva.com/?utm_source=y...

Timestamps
00:12 What does IVR mean?
00:34 How IVR systems work
00:54 How IVR saves businesses money
01:08 Benefits of using IVR

#nextiva #tech #voip