How FRONT OFFICE & HOUSEKEEPING is connected to each other ? Importance of Coordination b/w HK & FO
Автор: Hospitality Broadcast
Загружено: 2024-08-05
Просмотров: 6926
A hotel's primary product is its GUEST ROOMS. So room management is very important for guest satisfaction and repeat business. Two of the core departments responsible for Room management are: Front Office and Housekeeping. Front office is responsible for booking rooms, handling rooms queries, room complaints and in the end settling bill. on the other hand housekeeping is responsible for everything inside the room such as its cleaning, maintenance and any other amenities required by the guest inside the guest room. So, it important to have a smooth coordination and continuous exchange of information between these two departments.
So in this video, we explain what is the connection between front office and housekeeping department. why these coordination is so important and how they coordinate with each other. What are the different reports shared between these two departments. So this training video will be very helpful for anyone who is preparing for front office interview or housekeeping interview.
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