Ep 16. Family Builders vs Project Builders: What Clients Really Experience

Choosing the right builder is one of the biggest decisions you will make when building or renovating. In this episode, the Builders Beyond Borders team unpack the real differences between working with a family run building business and a large project or volume builder.

Andy and Louise from Perway Construction Services, along with Dean and Shannon from DJH Builders, share honest insights from years in the industry. They discuss client experience, communication, quality, transparency, and what really happens behind the scenes when comparing boutique family builders to high volume project builders.

This conversation goes beyond price and explores what clients actually experience throughout the build journey, from the first phone call to handling challenges when things do not go perfectly.

In this episode, you’ll learn:

The key differences between family builders and project builders
Why client experience feels more personal with a family run business
How communication and access to decision makers impacts outcomes
-The role of quality, accountability, and long term value
Why volume builders can appear cheaper upfront and what is often missing
How transparency around pricing, selections, and variations affects trust
The advantages of husband and wife builder teams
Why being heard matters more to clients than speed alone


Key Timestamps

02:28 Personal service and client relationships
03:24 Pricing models and why costs differ
04:29 Quality control and subcontracting realities
05:28 Display homes and hidden upgrade costs
06:45 Direct access to decision makers
08:54 Husband and wife builder team advantage
17:31 Client stories and avoiding costly mistakes


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Looking for a builder?

Perway Construction Services in Western Australia - https://www.perway.com.au
DJH Builders in Tasmania - https://djhbuilders.com.au
New Realm Homes in Victoria - https://newrealmhomes.com.au
Independent Building Solutions in Canberra - www.ibscanberra.com.au
Matt Auld Builder in Victoria - https://mabuilder.com.au