Empathy, transparency, and alignment are shaping the future of HR.

In this episode of The HR Hot Seat, host Lisa To sits down with learning and development professional Cecilia Ma to explore what truly supports people across the employee lifecycle.

From pay transparency and inclusive hiring practices, to developing empathetic leaders and handling exits with care, this conversation reflects the real challenges HR professionals navigate every day. Cecilia shares thoughtful insights on how organisations can align culture with day-to-day practices, why empathy is becoming a core leadership skill, and how AI can help HR teams spend less time on administration and more time supporting people.

Together, they discuss:
Why transparency in hiring builds trust and alignment
How empathy strengthens leadership, engagement, and retention
What it means to treat offboarding as part of the employee experience
How AI can support HR without replacing the human side of the work
The importance of culture being lived — not just stated

At Talent Harbour, we believe great companies are built by how people are hired, developed, supported, and transitioned. This episode reflects that philosophy through a grounded, practical, and human conversation.

🎧 Listen in for insights that support HR leaders, people managers, and organisations committed to building thoughtful, people-centred workplaces.
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