Dumpster Rental Lesson With Todd | How We Built a No-Excuses Dumpster Company

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In this behind-the-scenes deep dive, Todd — founder of Pack Mule Dumpsters and co-creator of Bin Boss software — shares the real story behind the culture, customer service standards, and growth strategies that built one of Dayton’s top dumpster rental companies.

This video covers everything from early struggles to building a team you trust, why marketing isn’t optional, and the role reviews play in scaling a dumpster rental business. You'll also hear Todd explain how Bin Boss was designed to solve the daily headaches that almost every roll-off company faces — overages, route management, customer communication, and making online ordering easy.

Whether you’re:
✔ running a dumpster rental business
✔ thinking about starting one
✔ looking for a system that makes operations simpler
✔ or just curious about how real companies build real momentum

…this video gives you honest insight from someone who lives it every day.

⏱️ Video Chapters

00:00 – Building a business around people you trust
00:27 – Early team members, hustle, and culture
00:47 – Hiring, accountability, and no-excuses mentality
01:07 – Why customers truly come first
01:31 – 6AM deliveries & the importance of consistency
02:14 – What customers expect from a dumpster company
02:31 – Why fast delivery matters
02:34 – Key advice: invest in marketing
03:09 – Price vs. value: what customers really check
03:48 – The power of reviews (your most valuable currency)
04:25 – Why reviews allow higher pricing
05:02 – Advertising & scaling your rental business
05:38 – Why dumpster companies struggle when treated as a side hustle
06:18 – Why you can't rely on early revenue
06:31 – How Bin Boss simplifies route management
07:21 – Helping new owners get started affordably
08:08 – Overages, billing headaches & making software simpler
09:09 – Easy customer communication matters
09:57 – Why Bin Boss is designed like a work truck
10:20 – Growing your dumpster business online
11:05 – Online ordering & giving customers control
11:26 – Setting up the software & daily workflow
11:45 – Designed by real operators for real operators
12:02 – Customer packing mistakes (and costly consequences)
12:46 – Handling difficult customer situations
13:53 – Why relationships with transfer stations matter
14:14 – How clear communication solves 90% of conflicts