Complaints Handling | RICS APC Revision
Автор: BldgOnMyMind
Загружено: 2025-01-04
Просмотров: 765
Overview of the Complaints Handling document for the RICS APC Final Interview, particularly looking at minimising complaints, actions after receiving a complaint, and professional indemnity insurance. This falls under the mandatory competencies Ethics, Rules of Conduct and Professionalism and Client Care.
Link to my sources and questions:
https://docs.google.com/spreadsheets/...
https://docs.google.com/spreadsheets/...
Link to my social media
Facebook - / bldgonmymind
Instagram - / bldgonmymind
Twitter - / bldgonmymind
Email - [email protected]
Timestamps:
00:00 - Introduction
00:55 - Minimising complaints
01:22 - Complaints Handling Procedure (CHP)
02:17 - Receiving a complaint
04:21 - Escalation
05:10 - Professional Indemnity Insurance (PII)
06:20 - Conclusion
#rics #complaintshandling #apcrevision
Доступные форматы для скачивания:
Скачать видео mp4
-
Информация по загрузке:
