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CSA/ SCA the complaint
Автор: Matthew Smith
Загружено: 2017-10-05
Просмотров: 18615
Описание:
An educational resource for Trainers.
Managing a complaint - what consultation skills does the doctor use, what might she change to improve the consultation?
Please note that in Primary Care the maximum time period for acknowledging a complaint is 3 days and the Ombudsman is independent of the NHS! The fast track system has also changed since this video was made.
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