Soft Skills: Your New Profit Engine

Gain key attitudes, skills, and knowledge for mastering customer service, with a focus on supply chain understanding and new business opportunities. This discussion addresses generational habits and the need for soft skills like effective email and internal communication to improve overall business outcomes.

00:00 Introduction: The Importance of Attitudes, Skills, and Knowledge
00:09 Customer Service: Beyond Managing Business
00:41 Generational Differences in Customer Service
01:28 The Impact of Technology on Human Interaction
02:08 Soft Skills Training and Communication
02:39 The Importance of Personal Communication in Business
03:48 Consistency in Business Practices
04:08 Continuous Learning and Improvement