ITSM Basics: What is ITIL? Explained Simply for Beginners

What is ITSM? And how does ITIL help you do it well?
Fair question — and you're in the right place for a clear, beginner-friendly answer.

ITIL is one of the most popular frameworks for IT Service Management (ITSM) — but don’t worry, this isn’t another dry technical lecture. This is A Simpleton’s Guide.

► In this video, I’ll walk you through:
• What ITIL is (in plain English)
• How ITIL connects to ITSM and real business value
• The 3 practical tools that make ITIL work
• The Four Dimensions of Service Management
• The Service Value System (SVS) + Service Value Chain (SVC)
• The 34 ITIL Practices

Whether you're new to IT, exploring ITIL 4, or working with platforms like ServiceNow — understanding ITSM and ITIL will help you become the kind of IT professional who delivers real value.

► Looking for resources?
• Download my FREE ServiceNow Fundamentals – CSA Certification Study Companion. It’s designed to help you prepare for ServiceNow's Certified System Administrator (CSA) exam with notes, explanations, and tips: https://knewget.com/csa-ebook

• Join my CSA Masterclass & Prep Hub to build real ServiceNow skills + pass the Certified System Administrator (CSA) exam: https://knewget.com/csa-masterclass-p...

Thanks for watching — and if you’re serious about learning ServiceNow, make sure to subscribe to @knewget for more videos that simplify the path into IT.