Governance Bites

In this episode, Mark Banicevich speaks with Dr Richard Carson about why most change initiatives fail — and what boards can do differently. They explore the common traps leaders fall into, the importance of people-centred strategies, and how governance structures can support rather than hinder transformation. With real-world examples and practical governance advice, Dr Carson highlights how boards can secure employee buy-in, measure meaningful progress, and challenge top-down approaches that miss the human element. Packed with insights for directors, executives, and governance professionals, this conversation offers a roadmap for leading change that truly sticks.
Richard H. Carson is a consultant, author, and academic researcher with a 40-year career focused on organisational change management. He is the CEO of Carson & Associates, a consultancy he established in 2017 to serve public-sector and non-profit organisations. The firm specialises in making organisations more performance efficient and cost-effective through services like strategic planning, human resources, and executive coaching.
Dr Carson’s has served as a senior policy analyst for three Oregon governors and held numerous public sector management roles. His doctorate research in organisational psychology at Washington State University resulted in his trademarked “People Sustained Organizational Change Management (PSOCM) model”, a comprehensive, three-phase, 10-step framework for managing workplace transformation.
Dr Carson authored “The Book of Change” (see https://www.bookofchange.com/ for a free PDF), a practical, step-by-step guide written for business and government executives, consultants, and students navigating organisational change. Dr Carson has also served on several boards, including the Oregon Development Network, the American Planning Association in Oregon and Washington, and Kit Carson Historic Museums.
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