Inside Capitec’s CX Philosophy: How Bold Simplicity Drives Banking Innovation
Автор: Rogerwilco
Загружено: 2026-01-16
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Capitec’s approach to customer experience is built on bold simplicity and transparency.
In this clip, Navashnee Moodley, Head of Client Experience at Capitec, explains how Capitec designs with purpose, taking out what’s unnecessary, staying anchored in client feedback and keeping simplicity at the heart of everything.
It’s a reminder that great CX isn’t about adding more but paring things down and making it easier for customers… even if it means it’s harder for yourself.
The 2025 CX Report is co-created by Rogerwilco, ovatoyou and Julia Ahlfeldt. The report explores how South Africa’s leading brands are turning simplicity into a competitive advantage.
Download the full report: https://bit.ly/3X944RK
#CXReport2025 #Capitec #CustomerExperience #Simplicity #Transparency #CXDesign #CXInnovation #Rogerwilco #Ovatoyou #JuliaAhlfeldt #NavashneeMoodley
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