Power Virtual Agents – Building a Ticket Status Bot for ServiceNow
Автор: Dewain Robinson - The Copilot Studio Dude
Загружено: 2023-01-06
Просмотров: 5539
This video will show you how to leverage Power Virtual Agents to create bot that can check the status of an incident or help desk ticket in ServiceNow
Adaptive Card used in video:
https://1drv.ms/t/s!Aqfm0MeR05KT84JmH...
ServiceNow Developer Site to get your own Personal Developer Instance:
https://developer.servicenow.com/
ServiceNow Query Reference:
https://docs.servicenow.com/en-US/bun...
Power Automate ServiceNow Connector Docs:
https://learn.microsoft.com/en-us/con...
Signup for Trial Power Virtual Agents:
https://aka.ms/TryPVA
Adaptive Cards Designer:
https://adaptivecards.io/designer
YAML file for the topic: (You can just copy and paste this into your topic to get the full solution, but will need to create your own Power Automate Flow)
https://1drv.ms/t/s!Aqfm0MeR05KT84Jn6...
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