Know your Jira Cloud Configuration

Unlock the hidden layers of Jira Cloud administration with one of the ecosystem’s most respected experts — Alex Ortiz (Atlassian trainer, author, and host of The Jira Life podcast).

In this Solcoro webinar, Alex walks you through the most commonly misunderstood — and often dangerously overlooked — areas of Jira Cloud configuration, including:

How users unexpectedly gain access to your instance
Why your license count keeps climbing
What Atlassian’s “convenient defaults” really mean for your budget
Critical security & domain controls every org admin MUST review
The shift from on-prem → cloud and how it affects user management
Pro tips, admin guardrails, and settings to check today

If you're a Jira admin, IT professional, or you're migrating to Atlassian Cloud, this session will help you get ahead of misconfigurations, protect your budget, and set up Jira Cloud the right way.

🔧 What You’ll Learn
The shared responsibility model in Atlassian Cloud
How app access settings actually work (and why they surprise admins)
The hidden ways domains get added to your org
How automatic license grants happen behind the scenes
Best practices for proactive Jira administration
Practical tips for reducing surprise renewal costs
How to lock down your instance securely without slowing your team

🎙️ Featuring

Alex Ortiz — Atlassian Expert, Consultant, Author, and Creator of one of the largest YouTube channels focused on Atlassian training. (‪@ApetechTechTutorials‬ )
Hosted by Peter Kerrigan, Customer Success Lead at Solcoro (https://www.solcoro.com)

⏱️ Chapters

These timestamps are based on the flow of the transcript. Adjust if needed once the replay video timing is finalized.

00:00 – Welcome & Introductions
01:10 – Audience Check-In (Where is everyone joining from?)
04:05 – Overview of the Webinar Series
05:52 – Introducing Guest Speaker: Alex Ortiz
07:00 – Alex’s Background & Atlassian Community Work
08:55 – Why Jira Cloud Admin Knowledge Matters
10:14 – Difference Between Cloud vs Data Center Admin
12:00 – Common Pain Points for Jira Cloud Admins
14:07 – User Management in Atlassian Cloud
15:59 – The Real Reason Unknown Users Appear in Your Instance
17:10 – App Access Settings Explained
18:40 – How Domains Get Added Automatically
20:00 – The Licensing Trap: How You Accidentally Give Out Licenses
22:00 – Why Atlassian Defaults Inflate Your User Count
23:42 – Best Practices to Prevent Surprise License Growth
25:10 – Recommended Settings for Jira, Confluence & JSM
26:50 – The Danger of the “Any Domain” Access Setting
28:20 – How a Simple Slack Link Can Add 150 Users
30:15 – Importance of Regular Admin Audits
31:45 – How to Securely Share Access with Vendors / External Parties
33:10 – Q&A + Practical Jira Cloud Administration Tips