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Here are the main concepts covered in this video:
Cyberark 1. The person is discussing the functionality of a ticketing system.
2. They mention that the ticketing system does not have any value at the moment, so they are trying to expand it.
3. They are working for a pharmaceutical client and the ticketing system is used for accessing privileged accounts.
4. The user needs to manually enter the incident number and description, which is not required after integrating the cyber service with the ticketing system.
5. The cyber service will validate the incident number automatically in the incident details.
6. The user needs to update the user name, region, address, and remote mission details in the cyber service.
7. The service will check the incident number in the cyber service and match it with the incident details of the user.
8. If the incident is not in an active state, it will throw an error.
9. The service can also prompt for a reason before connecting to a platform, which can be added as a policy.
10. The ticketing system can be added, configured, and managed by going to the options or administrative options and selecting the ticketing system option.
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Skills you will learn:
Log in Account Usage in Cyberark : Ticketing System Expansion in Cyberark : Cyberark No Value in Service Integration : Cyberark Cyber Service Integration Help after Integration : Cyberark Socks Pharma Client with Reginal Field : Cyberark Incident Number & Region Fields : Cyberark User Name & Address Verification : Cyberark Remote Mission Check : Incident Work Notes & Errors in Cyberark : Dual Control & Ticketing System Options in Cyberark
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