How to Build Custom Reports for Better Call Visibility

Build detailed Custom Reports in just a few steps with United World Telecom.

This video walks you through how to set up and use Custom Reports inside your control panel.

Custom Reports are included with your business phone service. You can use this feature to view call traffic, check performance across teams, and download or schedule reports for ongoing insights.

In this tutorial, we show you how to:
Access the Custom Reports
Choose your date range and phone lines
Display and download your report
Review call details such as caller ID, tags, duration, and status
View call summaries by day, hour, or week
Download multiple call recordings
Schedule reports to arrive in your inbox

This feature helps you understand how your business calls perform so you can analyze team performance and detect areas for improvement.

Want to get started or need help with Custom Reports? Visit UnitedWorldTelecom.com and speak with one of our experts!

Timestamps:
0:00 Intro
0:25 Report features
0:43 How to generate reports
1:20 Review reports

Knowledge Base Guide: https://support.unitedworldtelecom.co...


Feature Page: https://www.unitedworldtelecom.com/fe...

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