ABNcast Episode 31: Mike Putman, Chief Executive of Custom Travel Solutions

Airline loyalty remains one of the key ways carriers can increase their profitability while also driving up customer satisfaction levels. But what are the latest trends and opportunities in the area if loyalty? In this latest edition of ABNcast Lee Hayhurst gets some answers from Mike Putman, Chief Executive of Custom Travel Solutions which works with the likes of easyJet, JetBlue , Korean Air, and Hawaian Airlines, on their own loyalty membership programmes.