[RESdata.tech]#10 Beyond the Sale_ Fixit's After-Sales Services Drive Customer Satisfaction

Welcome to this presentation with Gregor Lach, Business Development Manager at Fixit! He details how Fixit’s expert, customized after-sales services are tailored to drive customer satisfaction and loyalty for manufacturers in the high-growth renewables and Photovoltaic (PV) sector[cite: 3].

Key Takeaways:

22+ Years of Expertise: Fixit has over 22 years of experience serving electronics, I.T., and renewables manufacturers across Central and Western Europe, handling more than 150,000 devices per year[cite: 12, 14].
Focus on Renewables: Fixit specializes in servicing inverters, batteries, and EV chargers for large commercial projects and smaller home installations[cite: 64].
Remote-First Repair Workflow: Their process starts with remote diagnostics via a specialized call center, aiming to solve problems like misconfiguration without requiring a physical shipment[cite: 14, 15, 60]. A case study highlighted an impressive 87% remote resolution rate for one client[cite: 22].
Strategic Value Beyond Repair: Fixit offers services that go beyond repairs, including part recovery to support the Right to Repair movement, refurbishment to turn returns into new revenue streams, and assistance with ESG reporting to meet EU regulations[cite: 39, 43, 44, 45].
Scalable Service Partner: Fixit helps manufacturers launch and expand across multiple EU markets in a centralized, flexible way, eliminating the need for in-house service teams in every country[cite: 31, 33, 41].
Data & Transparency: Clients get access to a real-time dashboard for comprehensive monitoring of KPIs, such as Turnaround Time (TAT)[cite: 20, 21].
Customer Loyalty: A positive repair experience is crucial, with 77% of PV customers considering choosing the same brand again after being happy with the service[cite: 58].

Connect with Fixit:

Gregory Lach LinkedIN:   / gregorylach  
Fixit's LinkedIn:   / fixit-s-a  


#Fixit #AfterSalesService #RenewableEnergy #PV #Photovoltaic #Inverters #EVChargers #ElectronicsRepair #CustomerSatisfaction #ServicePartner #RightToRepair #ESG