Aboard the ISS: Why cross-cultural communication is a matter of life or death | Chris Hadfield

Aboard the ISS: Why cross-cultural communication is a matter of life or death
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Look up—you can see the greatest feat of human cooperation orbiting 254 miles above Earth. As commander of Expedition 35 aboard the International Space Station (ISS), Canadian astronaut Chris Hadfield understands the difficulty of cultural barriers in teamwork, and the life or death necessity of learning to communicate across those divides. The ISS is a joint project between five space agencies, built by people from 15 different nations—and each of them has a different take on what is "normal". Hadfield explains the scale of cultural differences aboard the spaceship: "What do you do on a Friday night? What does "yes" mean? What does "uh-huh" mean? What is the day of worship? When do you celebrate a holiday? How do you treat your spouse or your children? How do you treat each other? What is the hierarchy of command? All of those things seem completely clear to you, but you were raised in a specific culture that is actually shared by no one else." Here, Hadfield explains his strategy for genuine listening and communication. Whether it's money, reputation, or your life that's at stake, being sensitive and aware of people's differences helps you accomplish something together—no matter where you’re from. Amway believes that ​diversity and inclusion ​are ​essential ​to the ​growth ​and ​prosperity ​of ​today’s ​companies. When woven ​into ​every ​aspect ​of ​the talent ​life ​cycle, companies committed to diversity and inclusion are ​the ​best ​equipped ​to ​innovate, ​improve ​brand image ​and ​drive ​performance. Chris Hadfield features in the new docuseries One Strange Rock and is the author of An Astronaut's Guide to Life on Earth: What Going to Space Taught Me About Ingenuity, Determination, and Being Prepared for Anything —————————————————————————————————————————
Chris Hadfield:
“Good morning, Earth." That is how Colonel Chris Hadfield—writing on Twitter—woke up the world every day while living aboard the International Space Station for over five months. Since blasting off from Kazakhstan in December 2012, Hadfield has become a worldwide sensation, harnessing the power of social media to make outer space accessible to millions and infusing a sense of wonder into the collective consciousness not felt since man first walked on the moon. Called “the most famous astronaut since Neil Armstrong" by the BBC, Hadfield, now safely back on Earth, continues to bring the glory of science and space travel to everyone he encounters.
Hadfield is the pioneer of many firsts. In 1992, he was selected by the Canadian Space Agency as a NASA Mission Specialist – Canada's first fully-qualified Space Shuttle crewmember. Three years later, he was the first Canadian to operate the Canadarm in space, and the first Canadian to board a Russian spacecraft as he helped build the Russian space station 'Mir'. In 2001, he performed two spacewalks - the first Canadian to do so - and in 2010 the CSA and NASA announced Hadfield's third mission: commanding the International Space Station (ISS)—again a first for a Canadian.
Hadfield launched into space on December 19, 2012 and took command of the ISS in March. His multiple daily Tweets and photographs from space made people see the world differently. His accessibility, whether answering questions such as, “How do you wring out a washcloth in space," via Skype or collaborating with The Barenaked Ladies for a song sung by nearly a million people simultaneously, endeared him to all while he orbited Earth.
A heavily decorated astronaut, engineer, and pilot, Hadfield's many awards include receiving the Order of Ontario, the Meritorious Service Cross, and the NASA Exceptional Service Medal. He was named the top Test Pilot in both the US Air Force and the US Navy, and has been inducted into Canada's Aviation Hall of Fame. He is also commemorated on Canadian postage stamps, Royal Canadian Mint silver and gold coins, and on Canada's new 5 dollar bill.
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TRANSCRIPTION:

Chris Hadfield: High above our heads is the International Space Station. It’s an amazing, complex thing—the most complicated thing we’ve ever built in space, one of the most complex international projects ever conceived and ever completed. But the keyword of that is international. It is a place built by people from all around the planet, 15 different countries.

And that just sounds sort of theoretical, until you start thinking: different languages, different units measurement systems—is it inches or is it meters? Different electrical systems—is it 220, is it 110, is positive ground, is it...

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