How To Turn Disagreements Into Growth

Disagreements happen in every pharmacy — between staff, between shifts, and sometimes even with customers. But what if those disagreements were actually a chance to grow your pharmacy?

In this video, we discuss how community pharmacy leaders can transform everyday conflicts into more effective systems, stronger teams, and enhanced customer experiences. You’ll learn practical ways to slow down tough conversations, uncover the real issues behind disagreements, and lead your team toward solutions that work for everyone.

This is not about avoiding conflict. It’s about leading through it — calmly, clearly, and with purpose.

If you own or manage a community pharmacy and want to build a healthier workplace, reduce tension, and grow your business, this video is for you.

📌 In this video, you’ll learn:
• Why disagreements are signals, not problems
• How to handle conflict without damaging team morale
• Simple leadership phrases that calm tense moments
• How to turn conflict into systems that support growth
• How better teamwork leads to better customer care

💡 Strong leadership turns challenges into opportunities. Start leading disagreements the right way.

📩 Share your “How To Turn Disagreements Into Growth” success story with us at info@thechemist.co.ke. What worked for you? We’d love to feature your insights in an upcoming issue of The Chemist’s “From Our Readers” section.

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