Episode 194: Eliminating Dysfunction: Building Trust and Team Health in Fleet Organizations

"The strength of any relationship is the speed of repair. In fleet leadership, trust isn’t optional—it’s the operating system."

In this raw and insightful solo episode, The Fleet Success Show host and RTA CEO Josh Turley shares a behind-the-scenes look into RTA’s latest executive planning offsite—and the deep leadership lessons that emerged.

Josh walks listeners through the three powerful trust-building exercises used during the session, all rooted in Patrick Lencioni’s framework from The Five Dysfunctions of a Team. These are not fluffy icebreakers—these are intentional, sometimes uncomfortable, but deeply transformative exercises that strengthen trust, foster accountability, and eliminate dysfunction from leadership teams.

Fleet managers, especially those leading multi-department teams or navigating difficult internal dynamics, will gain practical insight into how to build psychological safety, align on purpose, and create a culture where candid feedback is not only welcome—but expected.

Whether you’re dealing with drama in the shop, silos across departments, or a lack of accountability from your leadership team, this episode is packed with real-world, repeatable tactics to build cohesion from the inside out.

Key Takeaways
Why trust in motives is more foundational than trust in competence

How to use a Team Health Assessment to reveal hidden dysfunction

The impact of personal history storytelling on team cohesion

How the Helps/Hurts feedback loop drives accountability and growth

Why emotional regulation is a leadership superpower

Why dysfunction at the top trickles down—and how to fix it

Josh Turley
CEO, RTA: The Fleet Success Company
With over 20 years supporting fleets across North America, Josh is a fleet culture evangelist and systems thinker. As CEO of RTA, he’s passionate about helping fleet managers evolve into true leaders—by eliminating internal dysfunction, building trust, and creating healthy teams that drive long-term operational success.

#FleetLeadership #FleetManagement #FleetCulture #TeamHealth #FleetSuccess #FleetMaintenanceSoftware #LeadershipDevelopment #FiveDysfunctions #PsychologicalSafety #FleetManagers