Mastering the Ticket Experience for Agents
Автор: Rising Tide
Загружено: 2026-01-22
Просмотров: 87
HaloPSA handles tickets very differently than most PSA tools, and that difference is powerful if you understand it. In this video, Bree walks through the agent-side ticket experience: areas, views, filter profiles, lists, column profiles, and what actually happens inside a ticket. You’ll learn how tickets are organized, how agents move through work, and how Halo’s flexibility lets MSPs design workflows that match how teams really operate.
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About Rising Tide
Rising Tide is a consulting firm built for MSPs, IT professionals, and SMBs looking to navigate change, refine their strategy, and level up their operations. We offer business development, marketing, technical coaching, and strategic consulting to help you stay ahead in an ever-evolving industry.
Need expert insights or guidance? We’re available for consulting!
Learn more: https://www.risingtidegroup.net
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