Remote Management and Kiosk Tech w/ Go Store It

Welcome to the Self Storage Lab — where we deconstruct how operators are adapting to today’s technology-driven landscape and how it might impact your business.



In episode 22 of the Self Storage Lab, the team sheds light on how self-storage operators are adapting to the latest in tech. From the latest in kiosk technology to advanced unattended systems, they dive into insights on how operators can make their implementation in manned and unmanned setups work.



Getting nerdy with us today is Beau Agnello, Chief Operating Officer at Go Store It. Beau brings a rich background from his roles at National Storage and Extra Space Storage, where he contributed to product innovation and managed a significant portfolio. Beau emphasizes the importance of enhancing customer experience through technology and shares the data-driven approach Go Store It employs to remain competitive. The conversation also explores the evolution of staff roles, remote management strategies, and lessons learned in integrating new technologies for a consistently excellent customer journey.








Mentioned in this episode



00:23 - Meet Beau Agnello



01:10 - Exploring Remote Management Technology



02:28 - The Evolution of Self-Service Kiosks



04:40 - Customer Journey: Attended vs. Unattended



05:09 - Reframing the Purpose of Kiosks



06:46 - Enhancing Customer Experience with Technology



12:59 - Virtual Management and Security



19:21 - Specializing Roles for Efficiency



22:06 - Data-Driven Insights and Customer Behavior



32:44 - Impact on Business Metrics and Valuation



36:36 - Balancing Cost and Customer Experience



38:25 - Implementing Kiosk Technology: Lessons Learned



39:57 - Understanding Customer Behavior



43:31 - Key Features for Kiosk Solutions



45:19 - Educating Your Team and Customers



49:35 - Exploring Other Technologies



51:28 - Innovations in Other Industries



59:05 - Final Thoughts and Future Directions