Prisca | 6+ years Sales and Customer Retention Expert

Check out Prisca's profile on the CloudTask Marketplace here: https://candidate.cloudtask.com/prisc...

"Hi, I’m Prisca and something tells me I might be your next Sales Development or customer support rep.

I believe in simplicity. In sales, in service, and in the way I connect with people. My motto is: “Why purchase when you can buy?” Because clear communication builds trust, and trust drives both conversions and customer loyalty.

Over the last 6+ years, I’ve worked in outbound sales, appointment setting, and customer support across SaaS, beauty, telecommunication, travel, and B2B tech. I’ve built pipelines from scratch, handled 300+ dials a day, resolved dozens of daily customer issues, and turned tough conversations, whether with a cold lead or a frustrated client into genuine connections.


Highlights:
• At Node, I booked 10+ weekly appointments and built a $24K pipeline in 60 days.
• At Brickwall, I sourced and qualified leads using Apollo, AirDNA, and Zillow, generating 15–20 qualified appointments weekly.
• At Boomerang, I delivered fast, empathetic support, maintained a 95% customer satisfaction rate, and reduced ticket resolution time by 30%.
• I’m experienced with HubSpot, Salesforce, Apollo, Freshdesk, and Zendesk for managing sales and support workflows.

A story that still makes me smile: I once called a prospect who said “not interested” before I even finished my sentence. I caught his German accent, switched into the little German I knew, he laughed, and it turned into a booked meeting that converted.

Whether it’s sales or support, my approach is the same: empathy first, clarity always, and a human touch that makes people feel understood."