Heathrow: Britain's Busiest Airport - S3 E3 | Our Stories

There's chaos at Heathrow when a flight to New York is cancelled and 40 angry passengers demand to be rebooked immediately! Subscribe to Our Stories: https://bit.ly/3lzSXhv

Documentary series following Heathrow Airport's army of 76,000 staff - from plumbers to pilots to police - as they deal with 200,000 passengers a day in a never-ending race to get thousands of planes away on time.

In this episode, passenger experience manager Numan has a challenge on his hands when a flight to New York is cancelled and 40 angry passengers demand to be rebooked immediately. As snow and ice threaten to close the runways, airside operations driver Hugh swings into action to drive a special runway de-icer. A team of Border Force officers and sniffer dog Ruby patiently wait at the departure gate, hoping to seize cash that could be linked to crime. Their powers of detection are tested when they have to make the seizures in just 30 minutes before the plane departs. One of the busiest departures of the week is the flight to Dhaka in Bangladesh. Customer service agents Carrie-Anne and Selina bravely step up to the plate in order to get the passengers boarded and the plane away on time.

Heathrow: Britain's Busiest Airport - Season 3 Episode 3

This film was first broadcast: 24 May 2017

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