How to Never Lose A Member | Ep. 8
Автор: FitRev Consulting
Загружено: 2025-12-22
Просмотров: 4
In this episode of The Gym Profit Podcast, Jay Duquette and Brad McKee discuss strategies to reduce attrition in gyms, emphasizing the importance of client retention over merely acquiring new members. We explore the significance of understanding your client’s goals, effective onboarding processes, and delivering measurable outcomes to build trust and engagement.
In this episode, you'll learn:
• How to reduce member attrition.
• How to retain members beyond marketing.
• How to know the real cost of lost members.
• How to track client goals consistently.
• How to deliver results that build trust.
• How to create memorable member experiences.
• How to earn referrals organically.
• How to grow through client fulfillment.
Key Moments
00:00 Understanding Attrition in Gyms
02:57 The Importance of Retention
05:56 Defining the Client Journey
09:11Onboarding and Engagement Strategies
12:06 Delivering Outcomes and Building Trust
14:54 Unexpected Value and Member Experience
Brought to you by:
Fitrevconsulting - fitrevconsulting.com
Instagram - @fitrevconsulting
& LiftR, the #1 all in one software for Gym Owners & Fitness Coaches: Liftrapp.io
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