Aisera and Jira Service Management: Automate Your Service Desk with AI Agents

Transform your Jira Service Management (JSM) with AI Agents. This product demonstration highlights how Aisera’s AI Agent Platform seamlessly integrates with Atlassian Jira Service Management to modernize and automate your IT Service Management (ITSM) operations.

Watch this video to see how domain-specific AI agents automate the end-to-end service desk workflow - from incident creation to complex service request fulfillment - directly within conversational platforms like Slack.

In this Jira Service Management Demo, you will see:
0:18 – Quick installation and setup of Aisera AI Agents within your Jira Service Management instance
0:42 – Employee experience: Submitting a pre-filled incident ticket via Slack
1:25 – Instant resolution: AlfredGPT leverages Microsoft support documentation to provide fast, accurate troubleshooting
1:52 – Multi-modal support: AI automatically parses an uploaded screenshot and extracts key details into the Jira ticket
2:07 – Request escalation: Comment on an existing Jira ticket and seamlessly escalate to a live agent

Why Aisera for Jira Service Management?
Seamless Atlassian Integration: Instantly deploy domain-specific AI agents directly into your JSM setup.
Conversational AI Experience: Employees use platforms like Slack for easy ticket submission, status checks, and instant resolution, significantly boosting DEX.
Intelligent Ticket Management: AI agents pre-fill forms, extract context from screenshots, and automate comments and escalations for efficiency.
End-to-End Autonomous Actions: Auto-resolve common IT requests and guide users through the service catalog with true Service Desk Automation.
Domain-specific AI agents: Get contextual support and rapid root cause analysis to reduce your IT agent workload and improve resolution times.

Ready to Automate Your Service Desk?

Book AI Agent Demo Today: https://aisera.com/demo/
Jira Service Management Integration Details: https://aisera.com/integrations/jira/
Learn About Domain-specific AI Agents: https://aisera.com/blog/domain-specif...

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