Yum! Brands' CDTO Joe Park on Building a Restaurant-in-a-Box Technology Ecosystem | Technovation 937

In this episode of Technovation, Peter High speaks with Joe Park, President of Digital and Restaurant Technology Ecosystem and Chief Digital and Technology Officer at Yum! Brands. Joe discusses Yum!’s incredible journey from 19% to over 50% digital sales in just a few years, fueled by innovations in proprietary technologies and AI-first strategies. He shares insights into how the company has built and scaled an integrated technology ecosystem—referred to as “Restaurant in a Box”—to empower franchisees and enhance the customer experience globally. Joe also highlights Yum!’s strategic use of generative AI and voice AI to streamline operations, reduce team member attrition, and improve restaurant operations. Additionally, he delves into leadership training initiatives, including an AI and digital mindset curriculum developed in partnership with Harvard Business School, to prepare Yum!’s leaders for the digital future.

0:01:40 Yum! Brands’ Digital Transformation Journey
0:04:55 AI-Driven Innovations in QSR
0:08:50 Restaurant in a Box Ecosystem
0:12:30 Voice AI Enhancing Employee and Customer Experience
0:16:15 Leadership Training for AI and Digital Mindset
0:20:40 Balancing Centralization and Brand-Specific Needs
0:25:30 Future Trends: Generative AI and Beyond
0:30:55 Tools Transforming Team Member Experiences

An audio-only version of this interview is available as episode 920 of Metis Strategy’s podcast, #Technovation with Peter High.

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