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Library Basics Part 1: Customer Service Basics (CC)
Автор: South Carolina State Library
Загружено: 2021-05-20
Просмотров: 5064
Описание:
Customer service in a library setting is different from retail customer service in many ways. This interactive, informal basic overview includes:
• The role of the library in the community and some common or unusual services libraries provide
• How to address common patron issues
• Practical ethics including patron privacy, equitable access to library resources, and censorship questions
This topic is suitable for public library paraprofessional staff with little or no library experience and staff wanting a refresher of basic library skills.
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