Document Management for ITSM & Change Enablement | JiraCon23

How do you keep your change management/enablement processes consistent and reliable? Automation. We know about automating builds, testing, and deployments, but what about automating your document management processes?

In this dynamic presentation from Ed Gaile at AppFire, you will learn how to set this up. We’ll build the change management documentation and workflow in Confluence. Automate notifications to reviewers. Automate publishing the documentation on approval, and even automate transitioning the associated change management Jira ticket. Finally, we’ll talk through some best practices to apply to your ITSM document management processes.