How to Build Your First AI Agent in Salesforce | | Agentforce Tutorial | Service Agent

In this video, Shrey shows you how to create your very first AI Agent in Agentforce from scratch. Together, we build a digital banking assistant that can open savings accounts, check loan eligibility, handle customer queries, and escalate issues when needed.

By the end of this video, you will understand the complete process of creating, configuring, and securing an AI Agent in Salesforce Agentforce.

Topic Covered In This Video -
1. What is Salesforce Agentforce & why it matters?
2. How to create a Service Agent in Agentforce?
3. Configuring a digital banking assistant use case.
4. Setting up agent users and assigning the right license.

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