Surcharging at scale: rules, risks, and requirements for vertical SaaS platforms with Emily Tsitrian

Your merchants want to surcharge… are you prepared for the compliance risk that comes with it?

Surcharging for one business that operates in one state is relatively straightforward. But with e-commerce and SaaS-powered payments on the rise, software companies are supporting merchants in multiple states or jurisdictions and those merchants can be serving a wide variety of customers across multiple regions.

And the rules vary. Surcharging is governed by a patchwork of state regulations, card brand rules, industry norms, and customer expectations.

On this episode, Yeeld Co-founder and CEO Emily Tsitrian joins Becky Kopplin for a deep dive in surcharging compliance for vertical SaaS platforms. They covered:

▸ How governing bodies monitor and enforce surcharging rules, and the devastating costs of non-compliance
▸ Who bears ultimate responsibility for surcharging compliance, and what platforms need to know before they enable it for their merchants
▸ How digital wallets make surcharging compliance even more difficult
▸ The danger of treating “convenience fees” as a loophole, and why we’re likely to see increased scrutiny of convenience fees in the near future
▸ Specific verticals and card-mix profiles where surcharging makes sense (and where it doesn’t)



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