A 4-Step Approach for Developing AI Use Cases with Mike Schubert

In this episode of The Lean AI Podcast, host Ben Hafele is joined by Mike Schubert, Vice President of Technology at Unum.

Join them as they discuss:

Mike’s four-step framework for successful AI initiatives
Grounding AI efforts in real business needs
Managing user adoption
Learning from both successes and failures
Navigating the complexities of AI integration
Fostering a culture of exploration within organizations

Mike Schubert is the Vice President of Technology at Unum, an American insurance company that provides workplace benefits and services. Under his leadership, Unum has been recognized for its innovative approach to customer service, particularly through the use of digital platforms that enhance the efficiency of claims processing and customer engagement. Before working at Unum, Mike was Senior Director Of Engineering at Anthem (now Elevance Health), Application Development Manager at McKesson, and Senior Software Engineer at Hewlett-Packard.

The Lean AI Podcast is brought to you by Lean Startup Co. You can find out more about us here: https://leanstartup.co/services/lean-ai

If you enjoyed this episode, make sure to subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here: https://www.fame.so/follow-rate-review.

Apple Podcasts: https://apple.co/46IjxvR
Spotify: https://spoti.fi/4fzP5Ij

Episode Highlights:

[00:00] Intro
[02:55] Navigating AI hype cycles
[06:01] Four-step framework for AI success
[11:11] Avoiding "shiny object syndrome”
[12:52] Using AI judiciously
[15:11] Use cases
[21:30] Educating stakeholders
[24:49] Tracking metrics to justify AI investments
[28:51] Testing the model vs. testing with users
[35:55] Challenges in scaling AI
[45:42] Key pieces of advice for corporate AI executives
[48:56] The best AI initiatives may not be obvious

Resources:

Unum: https://www.unum.co.uk/
Mike Schubert:   / mikeschubert  
Ben Hafele:   / ben-hafele  
Lean Startup Co: https://leanstartup.co/
Lean AI: https://leanstartup.co/services/lean-ai

#leanai #ai #developingai #leanstartup #integratingai #learningai #implementingai