ER12 and steam leak repair Breville Oracle Touch BES990BTR pre 2023 verison - video for Saranya

This breville Oracle Touch coffee machine was used in a commercial setting in a premium hair salon. Although it's doable, commercial use for domestic coffee machines requires regular maintenance services and checkups. Of course, leaks will happen sooner, pumps will need changing sooner, and everything will need more TLC.

I'd say a service is needed every 6 months if it's something like 10-20 cups a day, such as an office setting. Constantly being on and hot, and also regular heat and cool cycles, will make the components wear more and shrink more than average, leading to steam and water leaks. That's why the service is recommended.

This is especially necessary on machines manufactured before 2023. Mid 2022 they updated the design to all metal nut screw on Teflon fittings instead of copper grommets and silicone orings and u clips.

In this case, the customer made over 4000 coffees in under 18mths so that's about 10 cups a day. Not accounting for the duration the machine stays on or the number of heat - cool cycles. As a result the steam boiler leaked a lot of steam over time and caused short circuiting in the triac board and boiler overheating and error codes. And the customer got the er12 code on screen. In some cases when this happens the motherboard may get permanently damaged because of the corrosion and rust from the steam. In this specific scenario, the customer was lucky because after letting everything dry and fixing the leaks, the machine went back to normal.