“热线背后是爱与奉献”

Love and commitment, these are reasons Frank Ohemeng, Professor of Concordia University, Canada attributed to the success of the 12345 hotline.

Since 2019, Beijing has adhered to the concept of people-centered development and used the 12345 hotline as the platform to swiftly response to public complaints and innovate practices for modernizing the mega-city governance.

By the end of October 2024, the hotline received a total of 150 million complaints in Beijing, with the resolution rate and satisfaction rate reaching 96.8% and 97.1%.