What is Customer Satisfaction? | Definition and How to Measure Customer Satisfaction

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Customer Satisfaction is a metric that refers to the degree to which the customer expectations have been met.

We are Moment, and today we'll explain what is Customer Satisfaction, why it's important, how to measure it, and how to increase customer satisfaction!

0:00​ Into
0:21​ What is a Customer Satisfaction?
0:54​ Why Customer Satisfaction is Important
1:44​ How to measure customer satisfaction
1:57 CSAT Score
2:19 NPS Score
2:49 NPS Formula
3:06 How to increase Customer Satisfaction?
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